Banking | Customer Service Officer – Inbound Call Centre

An opportunity for a customer focused person with call centre experience to start their career in banking.

Looking to start you banking career? Do you take pride in your Customer Service skills? Do you have a professional and pleasant phone manner?

This is an incredible opportunity to help clients with their banking needs and enquiries demonstrating your passion for customer service, while working for a rapidly growing team offering career development and a fun environment.

  • Monthly RDO
  • Western Sydney Location
  • Monday – Friday 8.00am – 7.00pm rotating roster
  • Occasional Rostered Saturday mornings
  • Banking brand you will be proud to work for

In this role you will take calls from customers as a first point of contact. You will use your problem solving and customer service skills to give the caller an outstanding customer experience.

To fit into the this position you will need to essentially have

  • 1 – 3 years inbound call centre experience
  • Exceptional customer service and problem-solving abilities
  • Confidence in approaching customers with suggestions to smarter banking options
  • Clear communication skillsespecially good listening skills
  • A friendly personality with the ability to build rapport with customers easily over the phone
  • 40 wpm minimum typing speed
  • Accurate data entry and note taking skills (attention to detail)

Salary $55 – 58 K + super + benefits for the right candidate based on experience

Ideally you would have worked in a similar role with a Bank or Telecom or Insurance or Hospitality or  Not for Profit  in a Call Centre providing general customer service.

Strong receptionist or switch operator experiences will be considered for this role.

You will be part of a dynamic growth driven banking institution offering you career progression.

Does this opportunity sound like the next step in your career? To find out more about these incredible opportunities, contact Amrutha Murali on 02 9220 3595

Credit Underwriter – Banking

New role – experienced Underwriter – residential and business lending, dynamic busy environment with attractive working conditions

  • Assessing Residential and Business loans
  • $90 – 100 K + super  
  • Focus on customer experience 

In this role, you will maintain and process all tasks associated with making Loan Approval and Decline decisions with a focus on customer experience.

Have the ability to be able to identify opportunities to improve efficiency and effectiveness of processes to continually exceed the customers’ expectations.

To fit into this position, you will need to essentially have –

  • 5 + years of Credit Underwriting experience
  • Knowledge of current industry-wide regulations, processes and practices, tools and techniques
  • Ability to identify suspect and fraudulent applications
  • Ability to prepare statistical data and reports as required and provide insight and recommendations
  • Experience in reviewing and recommending changes to Credit Scorecard based on loans being referred out of the decision engine
  • Understanding applications and settlement/funding expectations when dealing with third party introducers/brokers
  • Working with valuers and follow up and interpretation of valuation reports on Construction loans
  • Experience working with LMI Companies and their policy and risk requirements

Qualifications

  • RG 146 compliant to provide general advice at the equivalent of Certificate III – Tier 2
  • Certificate IV in Banking Services

Salary $90 -100K + super

You will be part of a dynamic growth driven banking institution offering you career progression. You will be rewarded for your professionalism with career development.

Does this opportunity sound like the next step in your career? Send us your application now.